Contact Us

Customer Service for Policyholders

Many commonly-asked questions are answered by reviewing our Product Forms Page for Life Products and Annuity Products.  Our service center team in Lincoln, Nebraska can answer any other questions you may have.  You can reach them between 7 a.m. and 6 p.m. (CST) Monday through Friday.

Phone: 888-513-8797
Annuity Fax: 402-328-2266
Life Fax: 800-281-5777

Customer Service for Agents

Our Midwest service center based in Lincoln, NE is there when you need them – between 7 a.m. and 6 p.m. (CST) Monday through Friday. You may contact our service team directly at 800-445-6758, or via email.


In addition, the following business functions may be managed on our secure, agent, extranet portal, SalesLink, including:
  • Downloading of forms and illustration software
  • Verification of underwriting guidelines, administrative policies and procedures
  • Appointing an agent
  • Product and illustration software training
  • Product selection and sales concepts
  • Ordering and downloading of marketing materials and supplies
  • Guidance on Business insurance
  • New product information
  • Regulatory updates and changes
Additional information on SalesLink.

Contact Us by Email:

Please use our Email Form for general information inquiries


Contact Us By Phone

Iowa Headquarters – 800-445-6758
Baltimore Office – 800-445-6758 or 410-895-0100
Policyholder Services – 888-513-8797


Contact Us by Mail


Headquarter Offices
Fidelity & Guaranty Life Insurance Company,
Two Ruan Center,
601 Locust Street, 14th Floor,
Des Moines, IA 50309

Baltimore Offices and Marketing Inquiries
Fidelity & Guaranty Life Insurance Company,
1001 Fleet Street,
Baltimore, MD 21202

Policyholder Service Inquiries
Postal Mail:
Fidelity & Guaranty Life Insurance Company Service Center, 
P.O. Box 81497, 
Lincoln, NE 68501

Overnight Delivery:
Fidelity & Guaranty Life Insurance Company Service Center,
777 Research Drive,
Lincoln, NE 68521